Niagara Falls Helicopter Tours respects your privacy and handles your personal information carefully. We only collect what we need to answer your questions and arrange your scenic flight over Niagara Falls, and we never sell your data. This policy explains what we collect, why, and how you can control it.
What we collect
We collect the information you choose to give us, plus a small amount of technical data that helps our website run well. This includes:
- Enquiry and booking details: your name, email address, phone number, preferred flight date, number of passengers and any special requests you send through our enquiry form or when you book.
- Live chat messages: if you use live chat, we keep the conversation so we can answer you and follow up.
- Website usage data: basic, mostly anonymous information such as the pages you visit, your approximate location, device and browser type, gathered through cookies and analytics.
We do not store full payment card numbers on our own systems. Payments are processed securely by our payment and booking providers.
How we use your information
We use your information to respond to your enquiry, arrange and confirm your flight, and give you the details you need before you arrive. Specifically, we use it to:
- Reply to questions you send by form, email, phone or live chat.
- Take and confirm your booking, and contact you about flight times, weather changes or rescheduling.
- Process refunds and reschedules where our policies apply.
- Improve our website and understand which pages and information visitors find useful.
We only send you marketing messages if you have asked us to, and you can opt out at any time.
Cookies, analytics and live chat
Our website uses cookies and similar technologies to keep the site working, remember your preferences and measure how the site is used. Analytics tools give us anonymised or aggregated statistics about visits so we can improve the experience. If you use our live chat, the chat tool may set a cookie so your conversation stays connected while you browse. You can manage or block cookies in your browser settings, though some parts of the site may not work as smoothly if you do.
Third parties
We share your information only with the trusted providers who help us run the business, such as our secure payment and booking platforms, our email and live-chat tools, and our analytics provider. These partners handle your data on our behalf under agreements that require them to keep it secure and use it only for the services they provide to us. We may also disclose information if the law requires it. We never sell your personal information to anyone.
Data retention
We keep your information only for as long as we need it. Booking and enquiry records are retained for the time required to provide the service and to meet our legal, accounting and tax obligations, after which they are securely deleted or anonymised. Analytics data is kept in aggregate for a limited period.
Your rights
You have the right to ask what personal information we hold about you, to have it corrected if it is wrong, and to ask us to delete it where we no longer need it. You can also object to certain uses or withdraw consent for marketing at any time. To make a request, just contact us using the details below and we will respond promptly.
Keeping your data safe
We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we take reasonable steps to keep your data safe and work only with providers who do the same.
Contact us
If you have any questions about this policy or want to exercise your rights, contact us on +1 647 477 1520 or WhatsApp, email [email protected], or use our contact page. Our mailing address is MacBain Community Centre, 7150 Montrose Road, Niagara Falls, ON L2H 3N3, Canada. If we update this policy, the current version will always be published on this page.